What is an escalation?

The escalation process is here to provide you with a way to quickly get in touch with a member of the Conduktor Support management team if you ever have concerns about the level of support you are receiving.

This is not a way to report the initial issue. For that, you need to create a ticket with all the details needed for troubleshooting and investigation.

Then, if you'd like to escalate to our Support management team in order for you to receive particular attention with a specific ticket, you can follow the process below.

How to escalate your issue?

To escalate an issue, you can click here and fill out the form based on what you need.

Make sure you include the reference to the initial ticket you want to escalate, as well as some context about what made you escalate it today.