Introduction

This article details the areas where the Conduktor Support team can help you, and the areas where they can't help you.

What is covered by Conduktor Support?

• Resolving deployment and configuration issues related to Conduktor products, including:
• Installation and configuration issues
• Performance degradation issues
• Connectivity from Conduktor products to Kafka environments
• User, application and group-related issues within Conduktor products
• Resolving "break/fix" issues on supported versions of Conduktor products
• Aiming to restore functionality after problems caused by configuration errors, software defects, or hardware issues
• Assisting with product usage inquiries pertaining to Conduktor products
• Providing patches to resolve production issues that have no available workaround in Conduktor products
• Assisting with interceptors that belong to our Marketplace page
• Assisting with questions about documentation or helping users locate specific documentation
• Supplying Knowledge Base Articles and documentation links regarding best practices
• Welcoming product feedback and feature requests
• Assisting with subscription and license management issues concerning Conduktor products

What is not covered by Conduktor Support?

• Architecture design and performance architecting
• Conducting thorough reviews of configurations
• Developing and reviewing code
• Troubleshooting software that is not part of the Conduktor products (including custom-built software or custom-built interceptors)
• Providing support beyond the standard documentation for custom interceptors
• Assisting with direct modifications to your environment under the guidance of Conduktor Technical Support. It is important to have knowledgeable team members working alongside the technical support team
• Configuring and administering systems utilized by Conduktor products, such as Operating Systems, Kubernetes, Kerberos Infrastructure, Certificate Authorities, Identity Providers, and LDAP servers
• Addressing questions regarding Kafka, Kafka Managed Services, and/or Kafka User Interfaces that aren't Conduktor products

In addition, please note that Conduktor Technical Support is not responsible for the technical support of any UDEMY courses relating to Kafka. If there are questions related to Conduktor and the use of a UDEMY course, we will try to support them on a best-effort basis only.