Problem

You see a screen similar to below screenshot after signing in via your SSO to Conduktor Console.

Reason

This can happen if you have signed in previously using a password for this user. 

For example if I have signed in previously with a password with my email Lorcan.Cooke@gmail.com  and have then set up a SSO connection and now try to sign in, we can see the above issue.

Solution

To solve this the best course of action is to delete the user with the issue from the postgres database and then try to sign in via SSO again.

To do this follow these steps.

Step 1: Log into the postgres database

To do this via the command line you can use the example below or follow psql docs here.

psql -U your_username -d your_database -h your_host -p your_port

Step 2:  View the table which contains the users

To do this use the following command:

select * from cdk_admin.users;

Step 3: Find the user in question and delete them and confirm deletion

For example in screenshot above the user we want to delete, Lorcan.Cooke@gmail.com has an ID value of 1 and therefore we will use the command:

delete from cdk_admin.users where id = 1;

We can then check they are deleted by using:

select * from cdk_admin.users;

Step 4: Attempt to login via SSO again

If this suggestion does not solve your issue with a blank screen upon attempting to sign in via SSO please reach out directly to Conduktor support.