Introduction

You wish to see all the support requests you have set up and their current status, how do you do this? We are assuming you are signed in to the Support Portal related to your company, see here how to do that in case you need to.

Home Screen

Once you are signed in you should see a home screen similar to figure 1 below.

Figure 1: Home screen on Conduktor Support Portal

Navigating to Requests

Click on your account name and then the "Requests" button to go to the "Requests" tab and see all of the requests you have set up and their status. If you are the admin for your company you will be able to see all of the requests set up and their current status.

Figure 2: Home screen on Conduktor Support Portal

Requests Section

In the "My requests" section you can see all of the requests you have set up, their status, and can then click on each to see in more detail the correspondence between you, your users, and Conduktor support.

Figure 3: My requests section 

Request shown in more detail

After clicking on a specific request, in this case, "I have a technical problem", we can see in more detail the response from Conduktor Support and are able to respond directly here.

Figure 4: A request shown in more detail, "I have a technical problem" is the heading 

Conclusion

You can view the request you have submitted in more detail, or all of your companies requests if you are the admin. You can also look into each of them in more detail to understand their status and Conduktor Supports correspondence with you.